Aftermarket Services

Your equipment's performance is our permanent commitment.

From first start-up to mid-life retrofit, AHI Carrier’s service engineers keep Carrier, Toshiba, Viessmann, and Automated Logic systems running at peak efficiency — backed by genuine parts, 24/7 response, and predictive monitoring across our global network of 100+ countries.

Years as Carrier's regional OEM partner
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Emergency response coverage
0 /7
Countries backed by Carrier Global
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Coverage tiers, one dedicated team
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Full Lifecycle Coverage

Six ways we keep your system running

Every service line below links to its own page — no shared enquiry form standing between you and the specific help you need.

Full Lifecycle Coverage

Six ways we keep your system running

Every service line below links to its own page — no shared enquiry form standing between you and the specific help you need.

01

Maintenance & Repairs

Scheduled maintenance agreements, emergency repair dispatch, and full chiller plant overhaul.

02

Genuine Parts & Totaline Store

OEM parts stocked regionally, with emergency-response turnaround when downtime isn't an option.

03

Abound Digital & Predictive Insights

Remote performance monitoring, indoor air quality tracking, and net-zero management tools.

04

Retrofit & Modernization

Health checks, BMS and plant optimization, and performance-guaranteed system upgrades.

05

Start-Up & Warranty Protection

Expert commissioning and extended warranty coverage from the day your system goes live.

06

24/7 Emergency Response

Our regional service center is your first-response line, dispatching local technicians when it matters most.

What a service agreement gives you

Safety & Risk Reduction

Early Detection with Assured Resolution

Optimized Performance & Efficiency

Peace of Mind with End-to-End Support

Extended Equipment Life

Reduced Breakdowns with Priority Support

Better Air Quality & Comfort

Cost Effectiveness

Coverage Plans

Choose your coverage level

Every BluEdge plan is tailored to your equipment and budget. Here’s exactly what’s included at each level.

3 OF 8 SERVICES INCLUDED

CORE

FOR IOT-ENABLED EQUIPMENT

An economical solution that collects real-time equipment data to improve efficiency and reduce unplanned downtime.

Service details

  • BluEdge Digital
  • 24/7 Emergency Support & Prioritization
  • Operational Inspections
  • Annual Maintenance
  • On-site Predictive Maintenance
  • IAQ Offerings
  • Preventive Maintenance
  • Unscheduled Repairs, Parts & Labor

4 INCLUDED + 4 ADD-ON

ENHANCE

PREVENTIVE + PROACTIVE MONITORING

An annual maintenance program combining scheduled preventive care with proactive monitoring of health, efficiency, and performance.

Service details

  • BluEdge Digital
  • 24/7 Emergency Support & Prioritization
  • Operational Inspections
  • Annual Maintenance
  • On-site Predictive Maintenance
  • IAQ Offerings
  • Preventive Maintenance
  • Unscheduled Repairs, Parts & Labor

6 INCLUDED + 2 ADD-ON

ELITE

TURN-KEY, WORRY-FREE

The ultimate worry-free program, realizing building comfort, efficiency, and operational goals with our turn-key solutions.

Service details

  • BluEdge Digital
  • 24/7 Emergency Support & Prioritization
  • Operational Inspections
  • Annual Maintenance
  • On-site Predictive Maintenance
  • IAQ Offerings
  • Preventive Maintenance
  • Unscheduled Repairs, Parts & Labor

MOST COMPREHENSIVE

Included
Optional add-on
Not included

BluEdge Digital Core is included with all service agreement levels and applies only to compatible chillers. Enhance and Elite are currently available in select markets — confirm availability for your region.

First Response

Equipment issues don't wait for business hours. Neither do we.

Our service centers are your first point of contact — coordinating and dispatching local technicians across our global network the moment an issue is reported.

Ready When You Are

Talk to our aftermarket team about the right coverage for your building.

One team, one point of contact — from your first service agreement through every renewal after it.